Get in touch and we will get back to you as soon as possible.
We aim to respond to all enquiries within 24 hours, aside from when we are closed on weekends. If you contact us on a weekend, we will get back to you on the next working day.
Before contacting us please consider if the following information can help:
Grass seed that is dog pee resistant is hard to come by, as it doesn't exist! All grass species will succumb to the high nitrogen content in dog urine if not diluted with water. Yellow / burnt / dry patches appear on your lawn when your dog urinates. The nitrogen in the urine burns the grass, and no grass will withstand this. However, if you water the area where your dog has urinated, the nitrogen will not burn your lawn and will instead act as a fertiliser making your grass very green. Likewise, if there is rainfall during this time it will have the same affect. If you've missed this step and have burnt patches in your lawn, you should repair them with a hardwearing, fastgrowing seed - such as our FAMILY: Kids and Pets mix.
How do I track my order?
When you order with us, you should receive an email confirmation that provides your tracking number. England, Scotland and Wales orders are sent via DHL, orders to be delivered to Northern Ireland are sent via DPD.
All England, Scotland and Wales orders can be tracked via DHL using this link:
All Northern Ireland orders can be tracked via DPD using this link:
If you are unable to track your order or have not received your confirmation email, please fill in the contact form below.
When will my order be delivered?
We aim to get your order to you as quickly as possible. If you order before 2pm Mon-Fri, your order should be delivered next day. 100g Wildflower orders are sent via First Class Post with Royal Mail – due to Covid-19, there may be delays to delivery depending on the busyness of your local Royal Mail depot. Most 100g Wildflower orders will be delivered within a few days, but please allow up to two weeks to receive your order.
Whilst we aim to get your order to you next day via our couriers, delays can occur. Check of address, lack of access, or no safe place to leave the order can result in delays. If you are experiencing delivery issues with your order, please fill in the contact form below.
I have a question about your products
We’ve tried to answer as many of our customers frequently asked questions in our Grass Seed FAQs, Fertiliser FAQs and Wildflowers FAQs. If we’ve missed something out, or your question hasn’t been covered – please fill in the contact form below so we can help.