Terms & Conditions

Your rights

The Grass People is a UK based company and complies with UK consumer law including the Distance Selling Regulations. This means that shopping with The Grass People is safe. You won't get ripped off and we'll sort out any problems you have. By visiting our website you accept and agree to the content of these Terms and Conditions. Our Terms and Conditions do not affect your statutory rights.

Changes

If we decide to change our Terms and Conditions, we'll post the changes on this page so that you're always aware of what information we collect, how we use it and under what circumstances we disclose it.

Ordering

When placing an order you agree that all the information given is accurate and complete. You will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order.

By placing an order, you make an offer to us to purchase the products you have selected. We may or may not accept your offer at our discretion. If we cannot accept your order we will contact you by email and shall refund any amount already paid to us. We will always make every effort to supply you with the products listed in your order confirmation.

Returns

You may return your purchase to us within 21 days of purchase, to arrange a return please contact us.

Please bear in mind the conditions;

  • You must arrange and pay for you own shipping.
  • The products must be in a resalable condition.
  • Any seed packaging must not have been opened.

Site usage

The Grass People disclaims damages of any kind, compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties implied or otherwise relating to use of this site.

Ownership of information

The Grass People creates the majority of pictures and descriptions for the website. This information is copyright of The Grass People and may not be used by any other party without express permission of The Grass People. The Grass People website is provided for use only for viewing by an end user. Taking of any content or prices by automated processes, such as spidering, will be deemed as a breach of copyright and is expressly forbidden except where specifically agreed with The Grass People or where The Grass People has expressly requested the process.

Accuracy of information

We put a lot of time and effort into describing and photographing the products we sell using our copywriters and in-house photography studio to make sure we give the end user the most accurate representation of each and every product on the site.

Although we aim that every picture and description is 100% accurate, mistakes do occur so let us know if you see or read something that isn't correct. If you've purchased something based on a picture or description on the website which turns out to be incorrect we'll happily replace or refund the product.

Pricing liability

All prices listed on www.thegrasspeople.com are correct at the time of entering. Your credit card or debit card will be charged at the point of purchase.

If a genuine error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on www.thegrasspeople.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and shall refund any amount already paid to us.

Promotions & promotional vouchers codes:

  • Minimum spend required (exclusive of any shipping costs).
  • The Grass People reserves the right to end promotions at any time.
  • Discount vouchers & promotions are only redeemable against in-stock items.
  • Discount vouchers/promotions cannot be used to purchase gift vouchers.
  • Promotion codes are single use per account.
  • Discount vouchers/promotions cannot be applied retrospectively.

Customer Services

0203 325 9067

Head Office

The Grass People

Commercial Road
Banbridge
United Kingdom
BT32 3ES

Monday to Friday:
9am - 5:00pm
Weekends:
Closed

Why Shop With Us

High Quality Sources

We source the very best quality fertilisers, grass and wildflower seed so we can be sure you get the best possible results.

No Hassle Returns

If you decide you need to return your purchases we offer a worry free returns policy for your peace of mind.

Same Day Dispatch

We guarantee next day delivery for all orders placed before 2pm & where possible for all orders before 4.30pm.

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